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SHIPPING

  • Unframed prints typically ship within 1-2 weeks.

  • Framed prints typically ship within 3-5 weeks.

  • Gift Shop items typically ship within 5-7 business days.

  • All shipping charges include handling, packaging, transportation of items, plus additional delivery charges for large or bulky items, and/or delivery to remote locations. 

  • All return shipping charges will be deducted from the merchandise credit.

RETURN & EXCHANGE POLICY

ARTWORK RETURN POLICY:

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All products are returnable within 7 days of delivery. Funds will be credited in the form of a store credit minus any restocking or return shipping fees. All products must be returned undamaged & in original packaging.

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  • Return process must be initiated within 7 days of delivery by contacting info@brookewilen.com.

  • Products must be returned unopened, undamaged & in original packaging.

  • Framed & unframed prints must be returned undamaged & in original packaging.

  • Return shipping labels will be provided once your request has been received. Shipping charges will be deducted from merchandise credit. Items must be shipped back within 72 hours of label receipt.

  • 30% restocking fee applies to all returned framed photography.

  • 15% restocking fee applies to all returned unframed photography.

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GIFT SHOP RETURN POLICY:

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All Gift Shop products are returnable within 7 days of delivery. Funds will be credited to the original form of payment minus return shipping fees. 

 

  • Return process must be initiated within 7 days of delivery by contacting info@brookewilen.com or fill out the form here.

  • Products must be returned undamaged.

  • Return shipping labels will be provided once your request has been received. Shipping charges will be deducted from refund. Items must be shipped back within 72 hours of label receipt.

Contact
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